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      Sign-up FAQs

      Invite code expired

      In case your invite code is expired, please get in touch with your HR/Payroll and request them to resend the invite email.

      Invite email not received

      Kindly check your inbox and Junk/Spam box, if it is still not received, please get in touch with your HR/Payroll, and request them to resend the invite email.

      How do I signup using the OrbisPay app? 

      Your employer will send you an invitation email to create an account

      Follow the following steps to complete your signup

      1. Open the app and tap on “I got the invite”
      2. Accept the "Terms of Service & Privacy Policy"
      3. On the following screen, enter the 6-digit invite code and tap “Continue”
      4. On the following screen, you must link your phone number and, tap “Continue”
      5. On the following screen, please enter the 6-digit OTP code you have received on your phone number and, tap “Verify”
      6. Create a password on the next screen and tap "Continue"
      7. On the next screen, set up your PIN and tap "Get Started"
      8. Your “Signup” is completed
      9. Kindly login with the password you have just created
      10. Then enter your PIN to login

      For further inquiries don't hesitate to get in touch with our support team. Please chat with an expert or call our helpline at 888-308-4030. 

      Note: Our hours of operation are Monday to Friday, from 8 am to 6 pm ET (Eastern Time).