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General Information

General Information

Any information about OrbisPay and the functions of its applications

How does OrbisPay work?

I'm Having Trouble Accessing the OrbisPay App?

I have been locked out of the OrbisPay app. How do I get it unlocked?

My OrbisPay account has been disabled or paused

Why have I Been Locked out of the OrbisPay App?

What happens when an employee accesses funds, but their employment is discontinued?

How Do I Opt-Out of OrbisPay?

How Do I Log Out of the OrbisPay App?

How do I Track My OrbisPay Activity?

How Do I Change Personal Details?

What are the benefits of OrbisPay?

Does OrbisPay charge Interest on wages on demand?

Why use early Earn Wage Access?

Can I have multiple OrbisPay accounts?

What If My Employer Doesn't Have a Current Partnership With OrbisPay?

Why Can't I Download the OrbisPay App?

Does OrbisPay require my Social Security number?

How will my salary be affected?

What is OrbisPay?

Getting Started

How long does the sign-up process take?

How do I Download the OrbisPay App?

What's the best way for me to find answers in OrbisPay?

How do I reset a forgotten PIN?

How do I signup using the OrbisPay app?

How do I log into Orbispay?

How do I reset my PIN after I have logged into the Orbispay application?

Why is my enrollment still pending?

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Banking

How Do I Validate My Bank Account If Required?

How do I receive the funds?

My Bank is not listed for verification

Do you have an issue Setting up your Bank Account?

How Can I Check If My Bank Account Is Compatible With OrbisPay?

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Funding

How do I calculate my earnings?

Can I Request funds for my Future Shifts?

How Is My Holiday/Sick/Maternity Leave Pay Calculated?

Can I set a "Self" Limit for My OrbisPay Activity?

How much money can I get from OrbisPay?

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Payroll

Why Haven't My Shifts Updated?

How is my salary affected if I access wages on demand?

When are my worked hours updated?

How Will My Expected Payday Be Impacted?

Deductions

Can I Make a Payment to My OrbisPay Ledger?

Will there be an impact on employee's taxes?

Statements

How do I view My OrbisPay Statements?

Phone/Equipment Problems

My Phone won't let me Log out and I can't can't log back in!

Fees

How much does it cost?

Account Creation

I downloaded OrbisPay from the App store, but I can't create an account.

I want to create an account and your application isn't allowing me to