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General Information

General Information

Any information about OrbisPay and the functions of its applications

How do I Track My OrbisPay Activity?

How Do I Change Personal Details?

How Do I Log Out of the OrbisPay App?

How Do I Opt-Out of OrbisPay?

What happens when an employee accesses funds, but their employment is discontinued?

Why have I Been Locked out of the OrbisPay App?

Can I have multiple OrbisPay accounts?

Why is my enrollment is still pending?

My OP account has been disabled or paused

You’ve been locked out of the OP app? How do I get it unlocked?

I'm Having Trouble Accessing the OrbisPay App?

What If My Employer Doesn't Have a Current Partnership With OrbisPay?

Why Can't I Download the OrbisPay App?

Does OrbisPay require my Social Security number?

Why use early Earn Wage Access?

Does OrbisPay charge Interest on my Advance?

What are the benefits of OrbisPay?

What is the cost to use OrbisPay?

How will my salary be affected?

How is my available balance to advance calculated?

How does OrbisPay work?

What is OrbisPay?

Getting Started

Why did I get an invite to download the application, but can't get earned wage access?

How do I create an account on the OrbisPay Application?

How do I reset my password after I have logged into the Orbispay application?

How do I log into Orbispay?

How do I reset a forgotten password?

How do I enroll using the OrbisPay app?

What's the best way for me to find answers in OrbisPay?

How do I Download the OrbisPay App?

Why is my enrollment still pending?

How long does the enrollment process take?

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Banking

How Do I Validate My Bank Account If Required?

How Can I Check If My Bank Account Is Compatible With OrbisPay?

How Can I Check If My Banking Details Are Correct?

How do I receive my advance wage payment?

Funding

Why is my personal Bank Account being charged a transaction fee?

How Is My Holiday/Sick/Maternity Leave Pay Calculated?

Can I Postpone My Earned Wage Reconciliation?

Can I Request an Advance on Future Shifts?

How Quickly Will I Receive My Earned Wages?

How Are My Available Earnings Calculated?

Can I set a "Self" Limit for My OrbisPay Activity?

What Are My Maximum Limits for an Advance?

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Payroll

How Will My Expected Payday Be Impacted?

Why Haven't My Shifts Updated?

When Will My Worked Shifts Update?

How Is My Salary Affected If I'm Paid in Advance?

Deductions

Are there payment reminders?

Will there be an impact on employee's taxes?

Can I Make a Payment to My OrbisPay Ledger?

Statements

How do I View My OrbisPay Statements?

Phone/Equipment Problems

My Phone won't let me Log out and I can't can't log back in!

Fees

What does it cost me to take an advance?

Account Creation

I downloaded OrbisPay from the App store, but I can't create an account.

I want to create an account and your application isn't allowing me to